Slotland Proves Customer Service is Vital to Online Loyalty
These days, whether you're driving your car, surfing the net, or watching a football game, there no missing the number of new casinos springing up and competing for your leisure time with flashy advertising; butSlotland.com believes that advertising doesn't mean anything if your customer service team isn't passionate.
Slotland.com has built one of the net’s leading casinos, not by spending money on television advertising, but by investing in customer service retention management. Since its launch in ’98,Slotland has consistently put customer service and the customer experience at the forefront of its business, culminating in their recent ‘Best Online Slots’ award from Strictly Slots magazine.
“With more than 2,000 casinos on the net and current acquisitions cost running between
$400 and $500 keeping a player is becoming more and more important,� said Hannah Morante, spokesperson of Slotland.com
“It’s not just the unique gaming experience offered bySlotland.com that keeps our customers coming back,� continued Morante. “We treat customers as friends and believe that it is our personal service that really drives business.�
The loyalty of Slotland's players are second to none. Everyday, thousands of faithful players return toSlotland to receive the same high level of service they have received since day one.
People focused casinos likeSlotland.com believe that customer service is what sets them apart from the rest. While new casinos pop up and create an image of success by advertising big, the real big boys quietly concentrate on putting their money into customer service, acquiring lifelong customer through client referral.
“I'm very lucky to have foundSlotland,� saidSlotland player Darlene Matthews. “I have made some wonderful friends who are like family to me. I can't say enough about how happy I am to be one of the respected players at Slotland.
2005-04-12
